Shipping & Delivery
Please allow around 7 -10 working days for your artwork to arrive. We process the order after receiving payment which can take between 2-4 working days. Shipping takes roughly 2-3 business days to major cities and 4 – 6 days for any outlying areas.
We will not deliver to a Post Office box or any address in which we deem suspicious. Contact us for international shipping prices. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
Privacy & Security
We will not disclose your Personal Information to third parties unless you have authorised us to do so;
we will take reasonable steps to protect the security of the Personal Information we collect from you.
Your Personal Information
Klaus Tiedge does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail or complete a order). Uses such voluntarily submitted information for the purposes for which it was submitted. When you place an order Klaus Tiedge will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction in order to process your order.
Trends, Tracking and sharing information
Klaus Tiedge uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor’s sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Klaus Tiedge uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. In addition, all transactions are processed by a PCI Level 1 compliant Gateway (PayGate) and your credit card details are not stored on our website or server. For international payments we also make use of PayPal.
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
Returns & Replacements
Send us an email to firstname.lastname@example.org quoting your name, reference number and reason for return. Any return courier or postage charges are at your own expense .We will pay the return shipping cost if the return is a result of our error